Terms and Conditions

Vinyl Decals

All vinyl decals are aftermarket. They are not factory original Decals. All logos and registered trademarks are the property of their respective companies and the use of any purchased vinyl decal is the sole responsibility of the purchaser. By clicking the “Buy” button the purchaser agrees to these terms and regulations.

Payment Terms

Shipments made to customers without established credit will be on a payment made before item will be shipped.This payment can be made in CASH, CHECK, or CREDIT CARD. We accept VISA, MASTERCARD and AMERICAN EXPRESS, and would prefer the credit card information at time of purchase. Payment is due at time of delivery.

Accounts with Net 30 terms are due 30 days from the date of purchase. Accounts are PAST DUE thereafter. All charges that remain unpaid at the end of the month, following the month of purchase (30 days past due), will be charged a service charge of 1.5% per month (18% annual rate).

Any charges that remain unpaid after 45 days (45 days past due) will automatically force the account into C.O.D. status, and open account privileges will be suspended until the account is brought back into current status (under 30 days past due). Any account with a continuous history of exceeding these credit terms will lose open account privileges entirely. Statements are mailed at the beginning each month. Our credit department periodically informs any customer with past due status so there is no confusion where an account stands.

Returned Checks

All returned checks are subject to a $25.00 service charge.

Special Orders

Special orders are not subject to cancellation (cannot be canceled) and cannot be returned when the merchandise is in accordance with your order.

Sales Tax

All applicable sales and use taxes will be added to your invoice unless a valid resale certificate is on file. THIS IS A MICHIGAN STATE LAW AND WE ARE LIABLE FOR NON-COMPLIANCE.

Delivery Service

PKPerformance ships UPS,USPS and FedEx, and various other common carriers daily.

Shortages

Claims for shortages should be made promptly upon receipt of your order and no later than seven (7) days after delivery. We do our best to properly fill your orders, and ask that you take the time to immediately inspect and count the items delivered. Any items that we do not have in stock will be backordered and shipped when they become available. Please let us know if you do not want us to backorder items that are short. Please check your packing slip (invoice) to see how many items were sent and what is back-ordered. Items scheduled for future delivery are noted at the bottom of your invoice.

Damaged Shipments

There are two types of damages: apparent and concealed. Both are covered below.

UPS Damage. It is important to check all UPS shipments upon arrival. Please DO NOT accept damaged parcels. If damage is discovered after you have signed for a UPS delivery, notify your regional UPS station and Product Sign Supplies. We will file the claim and replace the shipment. UPS will refuse your claim unless you retain the original shipping container and outer carton in which the merchandise was shipped. Credit or replacement can only be issued after receipt of UPS’ acceptance of the claim. Product Sign Supplies is not responsible for damage caused by UPS.

Return of Merchandise

To eliminate confusion and promote better customer service, we have established the following return policy. PLEASE NOTE: no merchandise will be accepted without prior permission from PKPerformance. As the buyer, we hope you will make every effort to inspect the items upon receipt and contact PKPerformance within seven (7) days of the invoice date. Please provide us with the invoice number, date of purchase, and reason for return so we can expedite the process.

Our Error. Any wrong or defective merchandise sent by our error will be replaced or credited as long as we are notified within seven (7) days from the shipping date.

Customer Error. Any wrong order can be changed with an additional charge. Orders will be approved before work is completed so please check the work first.

THE FOLLOWING ITEMS WILL NOT BE ACCEPTED FOR RETURN:

Price Changes

All prices are subject to change or withdrawal without notice. Due to the prevailing uncertain market conditions and inflation, we cannot guarantee that the prices advertised will be the same when you order. All items are invoiced at the time of shipment. If the costs decrease, we will do our best to pass that decrease on to you. If the costs increase, our prices will rise accordingly. All items are priced F.O.B. point of origin and are subject to change without notice.

Thank you for your continued support.

Orders may be placed 24 hours a day by logging into our website. Our store and phone lines are closed between 5:00 PM and 8:00 AM, so any calls received during these times will be routed to answering machines and messages are checked the following morning.

If you prefer, orders may be FAXED to us 24 hours a day. A customer service representative will call to confirm your order. If you do not receive a confirmation call, please call us to verify that we received your FAX.

When leaving an order on the answering machine please provide as much information as possible so that we may complete your order promptly.

 

© 2008 PKPerformance

 

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